Effective Date: 05.07.2025
At Citizens Gateway Bank Inc. (“we,” “our,” or “us”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or using our services, you agree to the terms outlined below.
Information We Collect
We collect personal information that you voluntarily provide when applying for loans or using our services, including but not limited to:
- Identification Information: Name, date of birth, Social Security number, government-issued IDs
- Contact Information: Address, phone number, email address
- Financial Information: Income details, employment status, bank account information, credit history
- Technical Information: IP address, browser type, device information collected through cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and evaluate your loan applications
- Manage your account and provide customer support
- Verify your identity to prevent fraud and comply with legal requirements
- Communicate important updates, notifications, and marketing messages (with your consent)
- Improve our services and website functionality
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- With service providers and partners who assist in loan processing and servicing, under strict confidentiality agreements
- To comply with legal obligations such as court orders, subpoenas, or regulatory requirements
- To protect our rights, property, or safety, and that of our users or the public
Data Security
We implement robust security measures including encryption, firewalls, and secure data storage to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Opt-out of receiving marketing communications
- Request deletion of your data where applicable under law
- Withdraw consent where applicable
To exercise these rights or for any privacy-related inquiries, please contact:
Email: contact@citizensbankashville.com
Phone: +1 (910) 555-4477
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience, analyze usage patterns, and improve site performance. You can control cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.